Client Finance Team Manager

Adult Social Care is seeking an experienced and enthusiastic Client Finance Team Manager to manage the Income and Collection Team. To lead on the delivery of key reporting functions and ongoing management of the team. To drive continuous service improvements and to maximise the collection of client contributions. Located in the Personal Budget and Client Finance service, which delivers a range of back office functions; the successful candidate will take a lead in the collection of adult social care debts as set out in the council’s Fairer Contributions Policy and the Care Act 2014.

As part of the client finance team, this role will support a refreshed and proactive approach, modelling best practice for the collection of arrears and income functions across the team. This is a generic role, with potential for the successful person to be redeployed to manage the Client Affairs or Charging Team.

As part of this role you will apply and understand debt recovery procedures, policies, practices, legislation and codes of practice that govern how the work area operates and the need to comply with standards of behaviour outlined in relevant legislation and guidance.

About you:

If you have drive, enthusiasm and a positive attitude, and can thrive in a busy and challenging environment, you could be the person we are looking for and we would love to hear from you.

You will need strong management, administrative and numeracy skills, be able to work efficiently, have attention to detail that enhances accuracy, and have good knowledge of the legislation, policy and financial context that influence the work of Adult Social Care.

For this role you must also be able to communicate confidently and effectively when dealing with the public, elected representatives and other stakeholders.

About Southwark:

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

At the heart of Southwark Council’s work is its Adult Social Care division. With a budget of over £120m, the division aims to provide access to advice and guidance and services that provide choice and maximise independence, enabling people to live healthy, safe and fulfilling lives in their communities.

Closing Date: 23 February 2024 at 23:59
Interview Date: week commencing 04 March 2024


We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

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Salary: £51,099 - £58,197

Work Hours: Full-time

Contract Type: Permanent

Location: Tooley Street SE1 2QH

Date Posted: 05/02/2024

Closing Date: 23/02/2024


Connect with us

Southwark Council, 2nd Floor, 160 Tooley Street, London, SE1 2TZ

You can use the contact form below for any questions- please mention the service you are interested in so we can direct your enquiry to the relevant team.

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Director of Adult Social Care